Shipping policy

SHIPPING & RETURNS

Last Updated: September 7, 2026

We want getting your SIMPLE THINGS to be, well, simple. Here’s everything you need to know about shipping, returns, refunds, and damaged orders.

SHIPPING

Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and holidays.

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your bars on their way to you.

Shipping Rates & Delivery

Shipping rates and available delivery options are calculated and displayed at checkout.

Delivery times shown at checkout are estimates and may vary depending on the carrier, destination, weather, holidays, and other circumstances outside our control.

SIMPLE THINGS is not responsible for carrier delays once an order has been transferred to the shipping carrier.

Incorrect Shipping Addresses

Please double-check your shipping information before placing your order.

If you notice an error, contact us as soon as possible at hello@eatsimplethings.com. We’ll do our best to help, but once an order has been processed or shipped, we may not be able to change the delivery address.

We are not responsible for orders that cannot be delivered because an incorrect or incomplete shipping address was provided at checkout.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please check around your delivery location and with household members, neighbors, building staff, or the carrier first.

If you still can’t find your order, contact us at hello@eatsimplethings.com and we’ll do our best to help.